Frequently Asked Questions

VAT and taxes

Unlimited mileage for travel within the UK

Full manufacturers breakdown cover

Comprehensive insurance for 1 x driver (additional drivers can be added at checkout if required @ £10 per day)

Camping and Caravanning Club privilege members scheme and campsite guide – up to 30% savings on participating campsites.

Luxury bedding and towels for your party

Sense of Arran toiletries (hand-wash, shower gel, shampoo & conditioner)

Gas

Bike rack

Rear view/reversing camera

Outdoor table and chairs for al fresco family meals

25m water fill hose

Full tank of Adblue diesel cleaner

Motorhome levelling blocks

Mains electric hook up cable

External CAB blackout / insulation blinds

Toilet chemicals

Toilet roll

Television with Freeview and built in DVD player (Freeview only available in areas with signal)

DVDs, family games

Road Map

Torch

First aid kit

Breakdown kit

Fully equipped kitchen (pots, pans, utensils, crockery & cutlery)

Tea & coffee (fresh and instant)

Gas kettle

Gas hob

Gas oven/grill

Dustpan and brush, broom, 12v car hoover

Dish cloths and cleaning products

Yes, all our motorhomes can be driven on a regular, full valid driving licence issued by your resident country and held for 2 or more years.

Our insurance covers drivers between 25-75 years of age who have held a full valid driving licence for more than 2 years. We include insurance for 1 driver as standard, providing all appropriate proof of ID & Address documentation is provided by the driver.

It is still possible to hire a motorhome from Zoom Motorhome Hire if you have penalty points on your licence.

You must declare at the time of booking if there are any endorsements on your driving licence. Zoom Motorhome Hire may not be able to provide cover for you to drive the vehicle if you have certain endorsements imposed on your driving licence. Failure to declare any accidents or driving convictions invalidates insurance.

We are unable to offer driver insurance if driver has had their driving licence endorsed or suspended or more than 6 penalty points imposed.

Medical suspensions are accepted proving the hirers licence has been reinstated by the DVLA.

A security/damage deposit of £1250 is blocked on your chosen card by way of a request for a pre-authorisation code from your bank. We don’t actually take the £1250, we simply hold the amount in the event of damage.

The hold will be lifted within 7 days of returning the vehicle. We are unable to confirm that the motorhome is damage free until the exterior has been washed and the inside valeted. If we find damage after you have left you will be informed within 4 hours of your return time by phone call, text, or email along with photographic evidence.

We will request the following document 2 weeks prior to your hire start date:

List of required documents:

• DVLA Licence Summary (UK licence holders only)
• 1 x proof of ID (photo of both sides of your driving licence)
• 2 x proof of address

Guidance notes: –

DVLA ‘Licence Summary’ (each driver must provide a DVLA Licence Summary – UK licence holders only):

1. Visit DVLA website www.gov.uk/view-driving-licence to download of your ‘Licence Summary’
2. Add your Driving Licence number; National Insurance number and Post Code to the DVLA form to access your summary.
3. Choose ‘Get My Code’ tab (furthest tab to the right)
4. Click the green ‘Get Code’ button
5. Below the code there’s a print or save licence summary option – save and email to:

customercare@zoommotorhomes.co.uk

Non-UK licence holders are required to provide their driving licence (including paper part if issued with one otherwise a copy of their Identity Card, again if issued with one), valid Passport and 2 x proof of address detail as listed below.

Proof of ID: Driving Licence – front and back photo copies of your licence.

Proof of Address: YOU MUST PROVIDE A TOTAL OF 2 PROOF OF ADDRESS DOCUMENTS PER DRIVER FROM THE LIST BELOW (JOINT BILLS COUNT AS 1 x PROOF PER DRIVER).
**NB: WE CAN ONLY ACCEPT DOCUMENTS FROM THE LIST BELOW – please do not send any other documents as they will be rejected by our insurers**

ELECTRONIC COPIES OF DOCUMENTS ARE ACCEPTED – YOU CAN DOWNLOAD BANK STATEMENTS FROM YOUR ONLINE BANKING PORTAL.

• All documents must be dated within 90 days of the hire date or will not be accepted
• The address & name on your licence must match both documents

• Electricity (bill/statement)
• Water – must be dated within 90 days of hire (bill/statement)
• Gas (bill/statement)
• Broadband/Landline
• Council tax bill – must be current year
• Bank Statement
• Credit card bill / statement
• Mortgage statement
• Polling card – must be dated within 90 days of hire
• HMRC self-assessment / tax credit
• Payslip
• Mobile Phone Bills
• Pension letters
• Car Finance Statement
• Loan Statement

An annual council tax bill will be accepted.

What is declined:

• Any document relating to insurance and any document that does not meet the above criteria.

We are more than happy to facilitate this for you and the transfer is around 40min. We use a local Taxi firm who charge on average £65 each way for an 8 seat vehicle (plenty of space of 5 people including baggage). For larger parties please get in touch and we will seek a minibus quote for your party: info@zoommotorhomes.co.uk 

Zoom Motorhome Hire provides vehicle insurance, so the hirer is properly indemnified for the period of hire. Zoom Motorhome Hire provides insurance as part of the cost of the hire – no other or alternative insurance is acceptable. This insurance covers:

• Third party liability for personal injury.
• Third party liability for material damage.
• Personal accident insurance is not included.
• All hirers should arrange additional travel insurance suitable to their individual requirements.

Please see our terms and conditions for information on full insurance coverage.

No, but we highly recommend you take out excess insurance through a third party, we recommend either:

https://www.icarhireinsurance.com/

This way, in the event of a bump or damage to the exterior of the vehicle your £1250 security/damage deposit is protected.

We have different minimum hire periods for different times of the year:

Nov-Mar: minimum 3 night hire

Apr & Oct: minimum 4 night hire

May: minimum 5 night hire

Jun-Sep: minimum 7 night hire

We strongly recommend that you purchase independent travel insurance for your holiday as you would if you travelling abroad. Travel Insurance will give you peace of mind and financial security should the unexpected happen in the build up to your break and you are unable to travel.

Each intended driver must produce their driving licence upon collection of the vehicle.

Upon collection of your vehicle, we provide a thorough handover which takes approximately 1 hour. This includes a demonstration of how everything works and a pre-existing damage check. We also do a thorough check on return of the vehicle which can take up to 30 minutes.

No, we ask our customers to bring their own. All our motorhomes fit child seats and have a minimum of 2 forward facing seats in the rear. Customers are responsible for fitting their own child seats.

Yes, we have a dedicated pet friendly motorhome in which we allow up to two pets for a charge of £50. Upon booking, please fill in the box that asks if you wish to take a pet.

We have ample parking at our depot.

Please note this is at your own risk.

At Zoom motorhome hire we recommend that you choose to stay in campsites, so you can empty your chemical toilet and fill up with water. Staying at campsites is also overall better for the environment and sustains the local economy. However, in Scotland you may find that you can “wild camp”, this is when you are parked freely in a rural location without connection to electricity. Please refer to the Scottish Outdoor Access Code and follow the Road Traffic Act to follow guidelines. Please refer to the tour guide section on our website titled “wild glamping Scotland style“.

In England and Wales wild camping is strictly prohibited and you should only park where it is legal to do so.

The 12V battery should last for approximately 10-12 hours if you do not have access to mains electricity. The battery is recharged when the vehicle engine is run.

No, you must be on mains hook up to use the 24ov electricity sockets. There are various USB ports located in each motorhome where mobile phones and tablets can be charged using the leisure battery.

Travel to Europe and The Republic of Ireland are not permitted in a Zoom motorhome at this time. You can travel to mainland UK and the UK’s surrounding islands only.

Before returning your Zoom motorhome to our depot, we ask you to:

• Empty the cassette toilet at a designated area, thoroughly flushing the cassette with fresh water and adding one of the chemical sachet’s provided.
• Remove rubbish and general waste from the motorhome and empty the bins.
• Refill the tank with fuel.
• Wash dishes and ensure the oven and grill are cleaned.
• Make sure the motorhome is returned in similarly clean condition as received.

Just bring:

Clothes, wellies/walking boots, slippers, sun cream (there’s always a hope!) and food and drink. We provide the rest!