Please find a comprehensive list of frequently asked questions below.
If the answer you are looking for isn’t listed, please click the contact us button at the bottom of this page and we will be more than happy to answer any questions you may have.
What’s included in the hire price?
Unlimited mileage for travel within the UK
Full manufacturers breakdown cover
Comprehensive insurance for 2 drivers
Camping and Caravanning Club privilege members scheme and campsite guide – up to 30% savings on participating campsites.
Luxury bedding and towels for your party
Sense of Arran toiletries (hand-wash, shower gel, shampoo & conditioner)
Full gas bottle
Rear view/reversing camera
Camping Gas BBQ (includes CV300 gas bottle = 1h 20min cooking)
Outdoor table and chairs for al fresco family meals
External shower (hot and cold, great for washing muddy boots)
25m water fill hose
Full tank of Adblue diesel cleaner
Motorhome levelling blocks
Mains electric hook up cable
External CAB blackout / insulation blinds
Smidge midge repellent
Television with Freeview and built in DVD player (Freeview only available in areas with signal)
DVDs, family games
First aid kit
Fully equipped kitchen (pots, pans, utensils, crockery & cutlery)
Tea & coffee (fresh and instant)
Microwave (will only work on hook up)
Electric kettle and toaster (will only work on hook up)
3 burner gas hob
Dustpan and brush, broom, car hoover
Dish cloths and cleaning products
Remote control heating and hot water via your own mobile phone, controlled via Trauma App
Can I drive the motorhome on a regular driving licence?
Who can drive the motorhome?
What if I have penalty points on my licence?
You must declare at the time of booking if there are any endorsements on your driving licence. Zoom Motorhome Hire may not be able to provide cover for you to drive the vehicle if you have certain endorsements imposed on your driving licence. Failure to declare any accidents or driving convictions invalidates insurance.
We are unable to offer driver insurance if driver has had their driving licence endorsed or suspended or more than 6 penalty points imposed.
Medical suspensions are accepted proving the hirers licence has been reinstated by the DVLA.
What does Zoom motorhome vehicle insurance cover?
- Third party liability for personal injury.
- Third party liability for material damage.
- Personal accident insurance is not included.
- All hirers should arrange additional travel insurance suitable to their individual requirements.
Please see our terms and conditions for information on full insurance coverage.
Do you offer vehicle hire excess insurance?
What is the cost of the security/damage deposit?
The hold will be lifted within 7 days of returning the vehicle. We are unable to confirm that the motorhome is damage free until the exterior has been washed and the inside valeted. If we find damage after you have left you will be informed within 4 hours of returning the vehicle by phone call, text, or email along with photo evidence.
What is the minimum hire period?
Low season (Nov-Mar): minimum 3 night hire
Mid season (May & Oct): minimum 4 night hire
Peak season (Apr, Jun-Sep: minimum 7 night hire
Do I need Travel Insurance?
What identification do I need to be insured to drive?
- DVLA one time check-code (each driver must provide a DVLA Check Code)
- 1 x proof of ID (copy of driving licence)
- 2 x proof of address (dated within 90 of your hire date and must match your driving licence address)
What identification do I need to bring with me?
How long does the collection and return process take?
Do you provide child seats?
Can I take a pet?
Where can I leave my car while we are away?
Please note this is at your own risk.
Do we need to stay at campsites?
In England and Wales wild camping is strictly prohibited and you should only park where it is legal to do so.
How long will the 12V leisure battery last if not at a campsite?
Do the electric plug sockets work when not on a mains hook up?
Can I take a Zoom motorhome to Europe or the Republic of Ireland?
Returning the motorhome - what do I need to do?
- Empty the cassette toilet at a designated area, thoroughly flushing the cassette with fresh water and adding one of the chemical sachet’s provided.
- Remove rubbish and general waste from the motorhome and empty the bins.
- Refill the tank with fuel.
- Wash dishes and ensure the oven and grill are cleaned.
- Make sure the motorhome is returned in similarly clean condition as received.
What do I need to pack?
Clothes, wellies/walking boots, slippers, sun cream (there’s always a hope!) and food and drink. We provide the rest!
In you haven’t found the answer you are looking for in our Frequently Asked Questions please click the contact us button for more information or call us on any of our contact numbers in our footer.
Browse our Touring Guide
Be inspired, kickstart your adventure and head for the open road
A motorhome adventure provides you with the freedom and flexibility to go wherever and whenever you wish, making the journey part of your adventure!
With so much to see and do, deciding your route can be somewhat of a challenge…
Not to worry, we’ve partnered with certified Scottish Tour Guide and founder of Scottish Highland Trails ‘Jill McKean’
With 20 years experience tailoring bespoke tours for worldwide visitors Jill certainly knows her stuff. This is why we are delighted to pass these little gems onto you! Click the tour guide button to explore ->
Or if it’s something more bespoke you’re after, head over to Jill’s website: www.ScottishHighlandTrails.com